FAQ

FAQ

 

  • I'm having trouble accessing my account
        Under My Account,Click Forget password You will be sent an email with instructions on how to reset your password. If the issue still persists, Please send a mail through Contact us form  so our support team can assist you.

 

  • When dealing (Technical support or Order statuses ) with Manufacturer & Owner
        Be respectful when dealing with Product Experts from Manufacturer company. They are highly qualified consultants/Technicians. Bad behavior will not be tolerated. It will also be applicable to them. Communicate well. Keep buyers updated on the status of their orders and send tracking whenever possible.

 

  • Order Shipment
        All of our 3D Printers have been configured with lead time in the Product Description page which is the handling period of the item. Most of the products have been eligible for the quickest lead time of 1-2 business days.As soon as the completion of lead time, 3D Printer/Kit will be shipped out from the Manufacturer closest factory or distribution centre.We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided during checkout.
  • In case of any Damages/Faulty or Missed Parts
        Please inspect the package and inventory of your item(s) when they arrive, if you notice any damage or Faulty parts  you should make note of it & send a mail through Contact us form and we will take an action and arrange for the replacements parts to be sent to you immediately
  • Cancellation, Returns & Refunds
        You are welcome to cancel your order free of charge within 24 hours and refund will be issued immediately in another 24 hours. If your item has already been dispatched or received or change of mind you will then need to send the item back to our vendor shipping location . You(Buyers) are the responsible for return shipping charges. Refunds will be issued in 3 Business days of receiving the item in resalable condition.If the item is deemed not resalable or damaged, an appropriate amount may be deducted from your refund to cover the damages incurred. Refunds will only be issued to the original credit/debit card or PayPal account that you use when placing your order.
  • Technical Support/Advice
       You are eligible for Life time technical support when you made an purchase with us. We offer high quality support from the actual product maker. We can help to get you set up & diagnose common problems.we will happily mediate on your behalf to ensure a happy resolution.Each of our customers is different .Some will need guidance on initial setup or calibration .We will do whatever it takes.We encourage you to get in touch with us and mail us the details through Contact us form in order to get the resolution for your queries.
  • Shipping Charge
       Don't pay for shipping... We ship almost all our products for FREE to any country in the world except for few countries.Just part of our vision for the customer friendly online store. In case if you want to confirm the Shipping charge, Click the "Estimate Shipping Costs" tab and select your country  in the Product page . The average delivery time from date of order is 8 business days - 4 days of preparation and 4 days for shipping to most countries suggests our quickest processing system than others
  • From the Direct-Manufacturer
       3D Printers Bay builds specific relationships with manufacturers in the 3D Printing industry that allow us to deliver printers from the factory floor to your front door. It's easy to see why this produces a cost-saving.By eliminating the need for a physical showroom and warehouse, we can cut unnecessary markups from the price you pay on your 3D printer. All of our printers are sold for the manufacturers MRP (Minimum Retail Price). We cannot go any lower without violating supplier contracts!  
  • Can i Pay with PayPal?
       Yes you can ! We accepts your Payments only through PayPal Payment Gateway .Every purchase conducted through 3D Printers Bay is eligible for PayPal Buyer Protection.Together with PayPal we deliver you the maximum buyer protection policy for your purchase.You can buy & shop with Full confidence with your PayPal account. Even if you don't have PayPal account, you can still purchase with your Credit/Debit cards(processed by PayPal) through PayPal Guest checkout without need to create a PayPal account.
  • I don't have PayPal account.Can i Purchase with my Credit/Debit cards?
       Yes ! You can still purchase with your Credit/Debit cards(processed by PayPal) through PayPal Guest checkout without need to create a PayPal account.
  • When I attempt to purchase an item, I get a PayPal error. What’s going on?
       There are a few reasons this might happen.We recommend you try paying with a credit/debit card via PayPal Guest Checkout without logging in to your PayPal account. Remember that Guest Payments cannot be made using an email/Card details which are already registered with existing PayPal account.In this case either customer need to log in to their PayPal account & try to pay or try with different cards which were not a part of any PayPal account. Detailed workaround referenced by PayPal has been explained here. If still issue persists, please contact PayPal (https://www.paypal.com/selfhelp/contact/call) . 
  • I have special instructions/requests such as Filament Colors/Type,Invoice declaration for my Order, How can i convey?
       You will notice "Add comments" in the Checkout screen, that is where you can enter your requests for eg., Need Red Color Filaments, You can request the Color for free spool of filaments among these available colors Red,Blue,Black & White and the type PLA/ABS. We will be happy to process as per your request.